Effective date: 8 September 2026
This Refund and Returns Policy explains how refund requests are handled for courses, digital products, books, classes and other services purchased from Jonah Emmanuel or Excellence Academy through jonahemmanuel.com.
1. Before purchasing
Please review the product or course description, delivery format, technical requirements, schedule and price before paying. Contact us before purchase if you need clarification.
2. Digital products and recorded courses
Digital products, downloadable materials and recorded-course access are normally delivered immediately or shortly after confirmed payment. Because these products can be accessed or copied after delivery, purchases are generally final once the download or course access has been provided, except where:
- you were charged more than once for the same purchase;
- payment was completed but the product or access was not delivered;
- the supplied file or course is materially defective and we cannot correct the problem within a reasonable time;
- the product supplied is materially different from its description; or
- a refund is required by applicable law.
Before approving a refund for a technical problem, we may offer replacement access, a corrected file or reasonable troubleshooting assistance.
3. Live classes and scheduled services
Any cancellation terms displayed on the relevant class or service page before purchase will apply. Where no specific cancellation terms are displayed, you may request cancellation within seven calendar days of payment and before the class or service has started.
After a live class or scheduled service has begun, any approved refund may be reduced to account for sessions, materials or services already provided. Missed sessions caused by the participant do not automatically qualify for a refund.
4. Physical products, if offered
If a physical product is sold and delivered, contact us within seven calendar days after delivery if it arrives damaged, defective or materially different from what was ordered. We may request photographs, order information or other reasonable evidence.
For an approved return, the product should be unused and returned in its original condition where reasonably possible. We will provide return instructions before you send anything. Do not return a product without first contacting us. Return-delivery costs will be handled according to the reason for the return and applicable law.
5. Services cancelled by us
If we cancel a paid class or service and do not provide a suitable replacement, affected customers will receive a refund for the undelivered portion.
6. How to request a refund
Send your request to emmanueljonah956@gmail.com or through our Contact Us page. Include:
- your full name and the email address used for the order;
- the order number or payment reference;
- the product, course or service purchased;
- the purchase date; and
- a clear explanation of the problem and any supporting evidence.
Refund requests should normally be submitted within seven calendar days of purchase or delivery, unless a longer period is required by law or a different period was stated before purchase.
7. Review and processing
We will review the request and may ask for additional information. Approval or rejection will be communicated using the contact details associated with the order.
Approved refunds will normally be sent to the original payment method. We aim to initiate an approved refund within five to ten business days, but your bank or payment provider may require additional processing time. Transaction charges that a payment provider does not return may be deducted only where permitted by law.
8. Late or missing refunds
If an approved refund has not appeared after the stated processing period, first check with your bank or payment provider. If the issue remains unresolved, contact us with the order and refund details so we can investigate.
9. Chargebacks
Please contact us first so we can investigate and attempt to resolve a payment or delivery issue. Fraudulent or abusive chargebacks may result in suspension of the associated account, without limiting any rights available under applicable law.
10. Statutory rights
This policy does not exclude or limit any consumer right or remedy that cannot legally be excluded under the laws applicable to your purchase.
11. Policy changes
We may update this policy to reflect changes in our products, payment processes or legal obligations. The current version will be posted on this page with its effective date. The policy that applied when you purchased will govern that purchase unless applicable law requires otherwise.
12. Contact us
For refund and return questions, email emmanueljonah956@gmail.com or use our Contact Us page.